The entire world has been buzzing about AI and its influence on businesses for years now. Artificial Intelligence has made inroads across numerous sectors and customer service is not an exception. In a world where technology has leveled the playing field between brands, both large and small, it has become obvious that the only true differentiator is customer experience. Therefore, the use of Artificial Intelligence in customer service and customer experience is already widespread.
In this post, we’ll delve into the topic of applying Artificial Intelligence to customer-facing services. Let’s start!