Recently, the IT world has been experiencing an explosion of different terms related to operations. The good old days—when the global order was defined around a rule of thumb and IT was separate from business—are gone, never to return.
Instead of simple rules, we’re dealing with buzzwords that cause growing confusion and frustration among managers, directors, and CTOs. This, in turn, leads to people misusing those terms, causing even more confusion and frustration.
The goal of this guide is to help you understand the terminology around IT operations, define your company’s business needs, and make educated decisions. It is not, however, an extensive guide on carrying out the digital transformation of your business.