First and foremost, find a provider that has a proven track record of delivering projects in the same technology as your project requires. Make a list of three most important technologies for your project and ask about their experience in them.
Beware of vendors saying that they have experience in almost every available technology and programming language. The best nearshoring providers specialize in just a few selected technologies.
In terms of relevant experience, ask this about your vendor:
If the answer is ‘yes’, you will know that they understand the challenges that your industry faces.
Another important thing is the vendor’s experience in projects of similar size. You don’t want your project to be their biggest or the smallest. What you want is a vendor that can both take your project seriously and handle its scale effectively.
Having previous satisfied clients says a lot. Consider references as a mandatory step of evaluation and don’t be afraid to ask for them.
Ask the vendor to give you some names of their past and current clients. An honest vendor shouldn't have a problem with providing that kind of list. There are also a few third-party services that specialize in collecting and verifying customer references, such as Clutch.co.
It is strongly advised to actually call some of the vendor’s clients. Sometimes a quick 10-minute call could give you a pretty good sense of their opinion, and save you hours of desk research.
Ask the vendor about the average timespan of a client relationship and if their clients come back to work with them again. It is important to know if the vendor is able to build long-term relationships. Being a trusted vendor means being able to serve clients for a long time.
Trust and communication are crucial factors for every nearshoring project to succeed. It is important that the selected vendor demonstrates a win-win mentality and works side by side with your in-house team, sharing their goals and vision. Ask for full transparency of the project, including the work schedule and the details of which developer is assigned to create which features.
(A useful tool you can use to ensure clarity and transparency is the burndown chart, for example.)
As a client you should be provided with live access to the Scrum board and the vendor’s time tracking application so you can supervise the whole team and the project. Moreover, an informed buyer should require the vendor to clearly and openly communicate any issues encountered in the cooperation process.
On the other hand, however, it is just as crucial that you, the buyer, communicate your objectives clearly so that no time is wasted on unnecessary or poorly defined features.
The ability to scale in today’s highly competitive business environment can mean the difference between hitting your deadline and missing it. Make sure that your vendor has invested in proven methodologies and strategies to be able to quickly react to your needs.
Preparing for nearshoring is a challenging but worthwhile undertaking. The more you think about your requirements now, the less frustration you’ll have to endure in the future.
Choosing the wrong software vendor is a bit like choosing the wrong spouse. You might be able to endure it, sure. But there are other options out there where you can just ‘click’ and start working together in the most natural way.
To ensure you make the best possible decision, be sure to check out our comprehensive C-level guide to software development nearshoring. We’ve packed it with all the knowledge you need to start nearshoring with confidence, from nearshoring pros and cons through vendor requirements to contract details.
Click the link to learn more or download it straight from the form below:
Of course, there are issues relevant to your specific situation and industry that are outside the scope of this article. Head over here for a broader look at software development outsourcing.
And if you have more questions and concerns, we’d be happy to help! Here’s where you can contact us.